Refund policy

At Element J Bridal, we strive to provide you with the highest quality products and services. Please read and understand our return and refund policy outlined below:

• Return Eligibility:
  We accept returns or exchanges only in the case of a genuine manufacturing fault.
  
• Return Timeframe:
  To be eligible for a return or exchange, you must notify us within 7 calendar days of receiving the merchandise. The item must be returned within 14 days of notification or before the planned wedding date, whichever comes first. After this timeframe, we will not accept any returns or exchanges.
• Return Conditions:
  The returned item must be in its original condition, unaltered, and free from any damage caused by the customer.
  All tags, labels, and accessories originally included with the item must be intact and returned along with the merchandise.
  
• Return Process:
  To initiate a return or exchange, please contact our bridal shop directly to notify us of the manufacturing fault.
  We may require visual evidence or an inspection of the item to assess the fault and determine eligibility for a return or exchange.
  If the fault is confirmed, we will provide further instructions for returning the item.
  
• Refund Options:
  If a genuine manufacturing fault is confirmed and a return is approved, we will offer you a refund or exchange for the faulty item.
  Refunds will be issued in the original form of payment used for the purchase.
  If a refund cannot be issued to the original payment method, we will provide a store credit or gift card of equal value.
  
• Non-Returnable Items:
  Accessories, veils, undergarments, or any items marked as "clearance," "sale," or
  "discounted" are considered final sale and cannot be returned or exchanged.
  
• Communication:
  If you believe you have a genuine manufacturing fault with your purchase, please contact our bridal shop directly to discuss and resolve the issue.
• Refund Policy for Loss or Damage During Transit:
  In the unfortunate event of loss or damage to your order during transit, please follow these steps:
  

1. 1. Notify us immediately upon receiving the damaged or lost items. You can contact our
      team via email or phone.
      
   2. Provide photographic evidence of the damage or loss, including images of the
      packaging if applicable.
      
   3. We will initiate an investigation with the shipping carrier to determine the cause and
      extent of the loss or damage.
      
   4. Depending on the outcome of the investigation, we will offer one of the following
      resolutions:
      

• • Replacement of the damaged items at no additional cost.
    
  • Refund of the purchase price for the damaged or lost items.

Please note the following conditions:

• Claims for loss or damage during transit must be made within 48 hours of receiving
  the delivery.
• Refunds or replacements are subject to the discretion of Element J Bridal and may vary depending on the circumstances of the loss or damage.

We strive to ensure the safe delivery of your order, but in cases beyond our control, we are committed to resolving any issues promptly and fairly. Thank you for your understanding and cooperation.